Is it mandatory to register to order?
No! When you want to buy something from ARENATA.com you do not have to be registered before. You can place an order as a guest, then the system will automatically create an account and send you the password to e-mail that you specified in the order.
What is my size?
To determine the right size for you, you will need a tape measure. We make pre-sized measurements of each “Quick Delivery” product to give our customers maximum accuracy in their choices. This way you will always be sure that you are buying exactly what you need. To see our sizes table, you need to click on the line next to the size selection box. Besides the size of the label, we also specify the size of our table!
How Much Does Shipping Cost?
Delivery at ARENATA.com is completely free of charge, regardless of the value of the order.
The minimum value under which we do not fulfill orders is:
When will I receive my order?
- Delivery time for "Quick Delivery" products: 3 to 6 business days*
- Delivery time for "Extended Delivery" products: 6 to 12 business days*
*Delivery time is approximate and is mainly determined by the delivery address.
What is the difference between Quick Delivery and Extended Delivery?
If you make a combined order including both Quick Delivery and Extended Delivery products, we will automatically split it and send it to you as 2 separate shipments for faster service. The service is completely free.
How do I order in the online store?
Buying goods online is easier today than ever. All you have to do is select the right item for you and hit the "Add to Cart" button. Then the site will take you to a new window in which you have to select "Order" if you want to finalize the order or if you want to buy something else, click the "Back to Store" button.
How can I be sure that my order will be accepted and finished?
Soon after you have placed the order, our colleagues will contact you to specify the address and give you the opportunity to ask additional questions related to shopping and shipping. Then we pack and proceed the order as soon as possible to a courier. You can always add additional notes for the courier through our operators.
How do I cancel or change already placed order?
Once you've clicked on the "Order" button, you can contact us on the phones listed in the "Contact us" section and say you want to change the order or cancel it. The second way you can do is when our operator contacts you for confirmation, you can always ask him to replace the chosen product or add any other.
How do I pay for the products?
We currently offer only Cash on Delivery - payment. You pay directly to the courier when receiving goods.
* For some more specific high-value products, we may require partial or full prepayment with a bank transfer.
If I go to work / school every day, can I give an office address to a courier company?
Of course! If you do not want to give your personal address because you are not at home all day, it is no problem to give a courier company address from where you can pick up your shipment at your convenient time.
How and within what period can I return a purchased product and who will pay the expense?
You have the right to cancel the purchased products within 14 days. Detailed information can be found in the Claims section.
Do I have the right to try the goods before paying the courier?
You can always return the purchased products within two weeks of receipt, but you are not allowed to try it before paying.
What is a Promo Code?
Detailed information, what is the promo code and how to use it could be found HERE